FAQs

Why should we buy pre-owned equipment from EMS rather than new or another broker?

• We offer the same installation, training, and warranty that manufacturers offer with new equipment.
• We can offer and average of 20-30% savings on pre-owned that has been 100% refurbished.
• Pre-owned equipment does not depreciate as quickly as new units do.

What are helpful questions to ask when comparing pre-owned ophthalmic equipment companies?

• Do you cover the unit with a warranty, if so, how long?
• Do you do your own service if the unit goes down within the warranty or do you send it to the manufacturer (which typically takes 2-4weeks for repair)?
• Do you offer training and installation on the equipment?
• Are you a brick and mortar operation or do you run the business from a residence?
• How long have you been in business?
• Can you provide me with references?

Is Financing Available?

• We offer financing in the U.S. and Canada.
• Please see Financial Calculator/Application for more information.

What type of service does EMS offer?

• EMS services our own equipment, we schedule pick-up, service it and return with an average turnaround time of ten business days.
• We offer service contracts that can cover all of your medical equipment or just a selection of units.
• EMS provides extended warranties on most manufactured equipment.

What is the shipping process when I buy?

• We guarantee our equipment upon delivery.
• Our partnership with multiple medical shipping companies around the country allow to provide high quality, medical equipment grade packaging and accurate delivery time.
• The tracking numbers are provided for your convenience so you are aware of the entire process and are prepared to except delivery.